Get in Touch


Head Office

Metro Plumb

Ashwood Court,

Tytherington Business Park



SK10 2XF

Have an emergency?

Give us a call

Freephone - 0800 415 514


to 60777

Email us

Frequently Asked Questions

Plumbing can be a complicated topic and we are sure you will have many questions. The following are some frequently asked ones to help you understand common enquires.

If you do not find the answer to your question here, remember that our call centre is open 24 hours a day, 7 days a week. Call for free on 0800 415 514 and we will be happy to help you.


I have a leak but I can’t find where it is, how would you find it?

We have many years’ experience in the industry which gives us a really good start on understanding of how your building is plumbed. Our engineers will use this experience and basic diagnostic techniques and equipment to identify the problem and recommend a repair.

Where is my nearest Depot?

Metro Plumb has over 30 service centres throughout England, Wales and Scotland. Therefore, whether you are in Durham or Dover, you are sure to find a reliable, efficient and professional plumber in your area.

To find your local depot, use the link on the right hand side of this page which will take you to our ‘Where We Operate’ page, or type “find my local depot” into the search facility in the main navigation on this page.

If you return to the homepage, you will also find a postcode search facility. Simply type in your post code and you will be taken to the page for your local depot. 

How much do you charge?

Metro Plumb is a national firm of plumbers and we are committed to providing our customers with a cost effective solution.

Please contact your local service centre for details of pricing.  

Why is my radiator cold when my heating is working?

There are a few reasons why your radiator might be cold when your heating is switched on. This includes:

  • Faulty valves
  • Sludge in the radiator
  • Air in the radiator

If all of your radiators are cold, you should call out a gas safe engineer.

How do I bleed a Radiator?

To bleed a radiator, following these simple steps:

  • Turn off the heating.
  • Using a radiator key, remove the air by opening up the air vent at the top of the radiator. This can be fitted on any side but is always at the top.
  • Remember to turn your heating back on!

If you have a combi boiler or a sealed system, you might need to top up the pressure. Refer to boiler user instruction on how to top up the boiler’s pressure.

How much does a dripping tap cost me each year?

It can be very difficult to estimate the cost of a dripping tap, because each water board across the country will have different rates. However, water does cost money and therefore it is always best to get a drip fixed as soon as possible, to make sure you are not letting your money go down the drain!

Can Metro Plumb fix boilers?

Only a gas safe registered engineer can work on boilers. Please enquire with your local service centre to determine whether they can offer this service, or call our 24 hour helpline on 0800 415 514.

What are your opening hours?

At Metro Plumb, we appreciate that emergencies happen day or night – often at the worst possible time for you or your business. We therefore offer a 24 hour, 365 day service, which is managed by our own UK call centre.

Do you have national coverage?

Metro Plumb operates across England, Scotland and Wales, with more than 30 regional service centres – meaning you have access to a fast, reliable and professional service, day and night. 

Does Metro Plumb work on Gas?

Please enquire with your local service centre to determine which elements of gas service we are able to offer.